Highlights

• The Client’s antiquated systems and manual processes underwent a comprehensive overhaul, dramatically improving efficiency and reliability.

• A state-of-the-art mobile application and admin web portal were developed, revolutionizing the management of daily office commutes.

• AWS architecture was meticulously optimized to deliver unrivaled scalability, high availability, and ironclad security.

• Implementing a robust CI/CD pipeline turbocharged release cycles and virtually eliminated manual errors.

• Near 100% availability achieved, ensuring seamless user experience and building trust.

Customer Challenge

VTT Transport Solutions, a leader in employee and student transportation based in Bangalore, faced critical limitations due to their legacy systems. Their business, managing over 180 company-owned vehicles and 600 attached vehicles, grew rapidly since 2002. However, reliance on outdated mainframe systems created several operational bottlenecks, including:

• Inflexibility: Legacy systems made updates and enhancements difficult and time-consuming.

• Manual Inefficiency: Processes like roster management, claims processing, and communication were manual, prone to delays and errors.

• Limited Visibility: Lack of real-time insights impeded data-driven decision-making.

• Scalability Issues: Legacy infrastructure struggled to support the increasing data and operational complexity.

• Security Vulnerabilities: Older systems exposed VTT Transport to potential breaches and data loss.

To continue scaling their operations and enhance efficiency, VTT needed a comprehensive digital transformation.

Proposed Solution

VTT Transport partnered with Velocis, an AWS Advanced Consulting Partner, to develop a modern, cloud-native architecture that could streamline operations, increase scalability, and boost security. The solution aimed to achieve:

• Automated Daily Commute Management: Introducing a self-service portal and mobile app for employees to manage their commute schedules.

• Enhanced Communication: A centralized communication platform to link employees, drivers, and help desks.

• Operational Efficiency: Automation of manual tasks, and real-time operational insights.

• Scalable Architecture: A flexible system that could adapt to future growth.

• Robust Security: Implementing industry-standard security practices to safeguard sensitive data.

How AWS Was Used as Part of the Solution

The solution leveraged AWS’s robust cloud services to modernize VTT Transport’s infrastructure through a microservices architecture. Key AWS components included:

1. Amazon Elastic Kubernetes Service (EKS): Provided a managed Kubernetes environment for deploying and scaling containerized microservices. This allowed for agility, scalability, and fault isolation, so individual services could be updated independently.

2. CI/CD Pipeline using AWS: Velocis implemented a seamless continuous integration and deployment (CI/CD) pipeline using: ‍
   1. AWS CodeCommit for source control. ‍
   2. AWS CodeBuild for compiling and testing the application. ‍
   3. AWS CodeDeploy for automated application deployment to EKS.

3. Security with AWS Services: ‍
   1. AWS Certificate Manager (ACM) integrated with Elastic Load Balancer (ELB) to ensure secure communication via HTTPS. ‍
   2. AWS Web Application Firewall (WAF): Protected against web attacks. ‍
   3. Amazon API Gateway and Amazon CloudFront facilitated secure and fast global content distribution. ‍
   4. Amazon VPC: Segmented environments for added security. ‍
   5. AWS Systems Manager, AWS Security Hub, and AWS Secrets Manager: Strengthened cloud infrastructure security and monitoring.

4. Performance Monitoring: ‍
   1. Amazon CloudWatch and Cisco AppDynamics APM were used to monitor logs, application performance, and key metrics. ‍
   2. Amazon SES and SNS: Enabled real-time notifications to stakeholders on critical updates.

Partner’s Support Services During Project

• Velocis performed a detailed analysis of VTT Transport’s operational challenges and designed an AWS-based solution to address all major concerns.

• A collaborative approach was used to understand the specific requirements of VTT's transportation services, ensuring the solution was tailored to their operational needs.

• Velocis offered continuous post-deployment monitoring, ensuring optimal performance through tools like CloudWatch under Managed Services.

• Regular updates and enhancements were delivered via the CI/CD pipeline, ensuring rapid response to business and operational changes.

• Proactive security monitoring and ongoing infrastructure optimizations were provided, including threat mitigation using AWS WAF and API Gateway.

Solution Architecture Diagram

Outcomes/Results

The implementation of AWS services and Velocis’s cloud-native architecture yielded significant improvements across VTT Transport’s operations:

• Increased Agility and Collaboration: Collaboration between development, IT, and operations teams improved by 50%, accelerating innovation.

• Improved Operational Efficiency: Automation of previously manual tasks reduced administrative burden, freeing staff for more strategic activities.

• Enhanced Scalability: The new architecture easily scales to meet growing user demands, improving system responsiveness during peak periods.

• Zero Downtime: Near 100% availability was maintained, ensuring uninterrupted service for corporate and school transportation clients.

• Security Enhancement: The adoption of AWS security services ensured that VTT’s data remained protected, reducing the risk of breaches.

Metrics for Success

• 50% increase in collaboration between teams due to the streamlined development process.

• Near 100% system availability.

• Reduced manual work by automating 75% of daily commute scheduling tasks.