Velocis Managed Services are the practice of outsourcing customers IT management responsibilities and functions as a strategic method by defining SLA’s, with better manageability and enriching user experience. This includes various support and lifecycle build/maintenance activities.
Velocis have partnership with OEM’s like Cisco, IBM, HP, Microsoft, Fortinet…etc. We can provide back to back support from OEM’s portfolio with a value added annual technical support from Velocis.
Having senior consultants and analyst subject matter experts in our SME pool who works towards resolving incidents on a faster mode with help of OEM’s back end support systems.
We deliver IT Infrastructure Services managing SLA’s for our customers for their business needs.
Velocis has state of art Helpdesk build on ITILv3 framework working 24x7. It has the capability of multitenant as well it gives access to customers for driving their SLA’s for third party. Handling underpinning contracts internal and service level agreements external we enhance user experience.
With a strength of our engineers across support locations we deliver business processes bonded with business SLA’s to deliver business continuity at Data Centres and remote locations.
Velocis voice managed services provides end to end customer experience to achieve better voice results. Velocis helps customer to identify the problem of loss of voice packets giving them individuals analysis of IPT network and assuring proactive simulation of voice traffic for capacity management.
Adding to this we provide monitoring of call manager with call analysis and maintenance of the entire IPT network.
Velocis provides onsite support with skilled engineers to manage day to day IT operations for customers. Velocis have skilled consultants and subject matter experts to give support to various engineers posted onsite on various technologies.
They are also capable and responsible to handle planned level 3 incidents, change management request, project management, compliance ensuring service delivery.
Giving the ease from the best of Industry tools to manage and operate their network, Velocis will provide analytics with respect to traffic load, interference, coverage, Air quality vs time along with GIS / identification of user by using BYOD concepts and technologies.
In order to monitor the IT Infra at customer’s facility, Velocis proposes to render their Remote Infrastructure Management Services to monitor the network remotely. Velocis would use tools from industry leaders in order to provide their remote monitoring services. Customer needs to ensure that enough bandwidth is provided for communication between Customer’s facility and Velocis NOC. HUB can be configured to temporary store monitoring data in case connectivity with management server is lost.
The benefits of a network assessment are many, aimed at creating value for your organisation. Some of the benefits are mentioned below.
Network Resilience - more efficient data centre networks provide you with a platform to quickly and easily provision existing and new services.
Cost Savings - modern, efficient and converged networks result in lower operating and support costs as well as a long term reduction in capital expenditure.
Improved Management - consistent network management across the entire network infrastructure results in improved ability to support and monitor the various elements, reducing overall complexity.
Improved Performance - enhanced network capacity, along with accelerated application performance and availability combine to provide users with improved quality of experience when connecting to applications over the network.