Velocis System Pvt. Ltd.

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Cloud Managed Services

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Today, IT organizations are under a lot of pressure to deliver optimum quality services to their customers and hence they are looking for effective methods to get their regular business activities on the run. These activities includes day-to-day support, security updates, maintenance and monitoring. Also, the basic requirement of all the businesses is to grow better in terms of technology but somewhere, they lack enough skilled IT specialists or not willing to have.

To help organizations overcome this problem, we provide ‘Cloud Managed Services’ that makes them focus completely on their core business priorities rather than managing backend IT infrastructure operations.

Our Cloud Managed service includes:

Service Desk

  • Single Point of contact (SPOC)
  • Single Point of entry/ exit
  • Easy access for customers
  • Streamlined communication channel
  • Handling incidents and requests
  • Follow up with customers to ensure issue has been resolved

 

Support and Maintenance

  • Incident, Problem and Change Management
  • Backup Management
  • Planned Preventive Maintenance
  • End User Access Management
  • Handling incidents and requests
  • Resource Monitoring
  • Recommendations for Cost Saving
  • Performance Tuning
  • Security Assessment & Mitigation
  • Alarm & Log Management
  • Architectural Guidance
  • Deployment of Infra as per requirement
  • Monthly Report of cost incurring and resource consumption for Visibility & Control